Congratulations! You’ve been promoted to be a new training manager for your department. Your first task is to train your team to use some new software. In your psychology class, you learned about two different approaches to learning 1.) Operant conditioning; 2.) Observational learning.
In your discussion post, share which approach you would use to train your team in using the new software. Be sure to use EITHER operant conditioning OR observational learning. In general (just a few sentences), describe what your training would be like based on the approach. Why do you think that approach will successfully teach your team to use the new software?
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*** 5-8 Sentences Needed ***
Part 2 (two): Respond to a classmate’s post below
I would use Observational Learning to teach the new software program. I am a hands-on person. That’s how I learn. Observational consists of observing and modeling behavior. So if you show the person first how it’s done, then you allow them to go through the same steps. I would first do a video presentation of how it’s done, then I would walk them through the steps as I sit down and operate the new software. Once I’m done, I would then allow the employees to sit down and perform the same steps that I just performed. Once they observed me woking the software, I believe if they pay attention and watch the steps, they can operate the same program.
*** No References/Citations Needed