demonstrate impeccable
724 Reigate Rd Charlotte NC 28262. [email protected]. 704-303-3730
OBJECTIVESeeking an administrative position that allows me to demonstrate impeccable organization, customer service, communication, and management skills proven by 18 years of successful employment. Highly motivated, success-driven team player who works well with developing budgets and research. Goal-oriented and customer focused and a willingness to work with everyone on the team to reach company goals.
PROFILEMotivated business professional with a successful 18-year track record of proficient administrative and management skills. I am quick at mastering technology having completed Microsoft Office Suite course. I am Diplomatic and tactful with professionals and non-professionals at all levels. I am Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO, Medicaid, and Medicare insurance guidelines. Flexible and versatile – able to maintain professionalism under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. I thrive in deadline-driven environments and have got excellent team-building skills. Superior written and math skills, very creative, persistent, flexible, and great presentation skills.
SKILLS SUMMARY
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2
· Accounts Payable/Receivable
· Report Preparation
· Human Resources
· General Office Skills
· Point Click Care Specialist
· Computer Literate
· Customer Service
· Scheduling
· Assessments
· Marketing & Sales
· Insurance Billing
· Accounting/Bookkeeping
· Front-Office Operations
· Professional Presentations
· Medical Billing and Coding
· Medication Administration
· Kronos Specialist
· Enterprise Specialist
· Budgeting
· Forecasting
· Recredentialing Specialist
PROFESSIONAL EXPERIENCE
Communication: Reports/Presentations/Technology: Prepared complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. Timely billing of Medicaid, Medicare A/B and managed care insurance companies. Communicated medical concepts to patients and families using layman’s terms to facilitate understanding. Create reports for Payroll Department. Closed, stored, and prepared medical record charts for professional staff. Proficient in Kronos software for processing payroll. Oversees budgets and the recycling of Revenue, ensure contracts are processed according to company policies. Completes monthly and quarterly reports for very busy organization. Serves as a liaison advising management on the administration of human resources policies and procedures. Conducting audits of HR activities to ensure compliance. Promote development of counseling skills and approaches through evaluations and assessments. Development and implementation of individual program plans in accordance with applicable State & Federal regulations.
Customer Service/Marketing/Problem Solving: Ability to organize and multitask in a competitive environment. Effective problem-solving skills and a strong desire to provide excellent customer service. Designed, developed and implemented marketing and sales fundraisers and employee incentive programs. Improved client and staff communication by maintaining ongoing relationships. Addressed customer inquiries.
Detail Mastery & Organization: Managed some aspects of day-to-day operations at a skilled nursing facility and Intermediate Care Facility that include Implementing plans for transportation of patients, Patient scheduling for busy office. Finances: accounts payable/receivable, invoicing, insurance billing, budgeting, and forecasting. Overseeing staffing of nurses. Hired and trained staff members. Supervised Medical Records staff, Payroll Staff, Office Coordinator, and Residential Managers. Prepares clients discharges by reviewing and amplifying discharge plans. Establishing treatment programs by setting schedules and coordinating services being provided.
EMPLOYMENT HISTORY
Rescare: Business Manager 3/2015-Present
Carolinas Healthcare/Atrium Health-HCT- 9/2015 To Present
University Place Nursing and Rehabilitation – Charlotte, Nc 3/2009 – 6/2015
Human Resources Clerk, 3/2009 to 6/2009
Business Office Manager, 6/2009 to 3/2015
Social Work Assistant, 12/2013 to 3/2015
Avante At Charlotte – Charlotte, Nc 7/2000- Present
Restorative Tech/CNA, 2000 to Present
Intermittent Medical Records Clerk, 2010 to 2012
Business Office Manager, 2004 to 2009
Human Resources Clerk, 2001 to 2004
Staffing Coordinator/Payroll Clerk, 8/2001 to 5/2004
EDUCATION BACKGROUND
Capella University-Bachelors of Science-Psychology
Fayettville Technical Community College-Medical ICD-10 Coding Part 1 and Part 2,
Rowan-Cabbarus Community College -Associate Degree in Liberal Arts
Welch Vocational School – Certified Nursing Assistant
Mount View High School – High School Diploma
Achievements and Rewards-National Honor Society, Capella University- Deans List, The President’s Award For Excellence, Graduated Magna Cum Laude
REFERENCES: Upon Request
TRANSCRIPTS: Upon Request